FAQ
FAQ
Q: What is your turn around time?
A: Turn around time on ready to ship items is 3-5 business days after order is placed. TAT for preorder and custom items is 4-6 weeks.
Q: What is your shipping time?
A: We use USPS first class for most shipping, once your order is shipped it will typically take 3-7 business days depending on location (excluding holidays) to arrive to you. Some items will ship via UPS based on weight.
Q: Do you exchange or offer refunds?
A: Due to COVID19 and other current restrictions, we are not accepting exchanges or returns at this time. There will be no refunds unless you show proof of a damaged/faulty product within 24 hours of receipt, at which time we will review and replace said product.
Q: How do I care for my pieces?
A: We suggest that all items are washed on cold water and either lay flat to dry or tumble on low. Low iron may be used for wrinkles.
Due to the handmade nature of our items, there may be slight imperfections. Anything deemed to be major will be noted as such and listed at a discount.